Alaska Airlines Final Review – Questions & Answers T/F- You are representing Alaska Airlines anytime you're in uniform, even when you're not at work. ✔️Ans - True T/F- If a uniform doesn't fit it is the employees responsibility to get it replaced or hemmed. ✔️Ans - True The flight info app lists the... ✔️Ans - departure times, gates, SSR's and upgrades T/F-The flight info app can be used with other departure cities too. ✔️Ans - True The standard checked baggage fee per bag is? ✔️Ans - $30 for the first, $40 for the 2nd, $100 for the 3rd What is our standard carry on policy? ✔️Ans - 1 carry on plus 1 personal item T/F- When traveling within the state of Alaska, the customer can check 3 bags free of charge. ✔️Ans - True T/F- It is okay to check 'agree' on the hazard materials and firearms screen on behalf of the customer when assisting at the Kiosk. ✔️Ans - False, only the customer can select 'agree.' T/F- The role of the kiosk concierge is to monitor and assist. ✔️Ans - True Which one of the following is not a position you could be working in the lobby as a CSA? ✔️Ans - Key Master T/F- The Bag Scan App will work with bag tags printed at home. ✔️Ans - True 1 / 2
What 2 items are needed to sign into image? ✔️Ans - Image ID and password When in IMAGE, what command key do you use for hot keys? ✔️Ans - ALT What is the name of the top toolbar in image? ✔️Ans - Primary toolbar What is the name of the bottom toolbar in image? ✔️Ans - Secondary toolbar There are 2 function toolbars in IMAGE, how do you access them? ✔️Ans - escape escape What command do you use to put your focus back into the input area of IMAGE? ✔️Ans - CTRL + i You are able to toggle between response screens by pressing the ________ button ✔️Ans - Scroll Lock How do you access the help screen? ✔️Ans - CTRL + H The STAR ANCFTO contains what? ✔️Ans - Station specific information about the city of ANC.T/F- Full legal name is not required when filling out secure flight information for your customers ✔️Ans - False T/F- Secure flight is a behind the scenes program that streamlines the watch list matching process, and is required for every reservation. ✔️Ans - True T/F- A customer who needs a seatbelt extension can sit in the exit row.✔️Ans - False A 'U' on a seat means ✔️Ans - Undesirable A filled in grey box on a seat means ✔️Ans - Checked in An 'O' block on a seat means ✔️Ans - Blocked off due to weight and balance
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