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AHLEI SUPERVISION EXAM WITH
100% CORRECT ANSWER S
Question : All of the following are resources available to
supervisors except:
- Time B. Organizational goals C. Materials D. People
CORRECT ANSWER : Organizational goals
Question : Which of the following management principles
may be violated when food servers are also responsible meeting and greeting guests and bussing their own tables?
- Division of labor B. Unity or command C.
Organizational hierarchy D. Matching
CORRECT ANSWER : Division of labor
Question : Lucy, a housekeeping supervisor, complained
to her boss when the front office manager let three room attendants leave work before the end of their shift. Which of the following management principles may have been violated ?
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- Staff stability B. Unity of command C. Division of
labor D. Common good
CORRECT ANSWER : Unity of command
Question : Monique, the dining room supervisor at the
End Around Restaurant, was concerned that when servers were unhappy with their work schedules or station assignments they took their complaints directly to the restaurant manager and not to her. Which of the following management principles may have been violated?
- Discipline B. Organizational hierachy C. Employee
initiative D. Unity of command
CORRECT ANSWER : Organziational hierachy
Question : Which of the following best describes the
power that an organization gives to a supervisor to meet organizational goals?A.Responsibility B. Delegation C. Formal authority D.Informal authority
CORRECT ANSWER : Formal authority
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Question : Elizabeth, the director of sales at the 400-
room Benchmark Hotel, delegated to Bill, the reservations manager, the task of changing room rates for all future reservations staff and to the central reservations office. The room rates were never changed. Who should ultimately be responsible?
- Elizabeth, the director of sales B. Bill, the reservations
manager C. in-house reservations staff D. the central reservations office
CORRECT ANSWER : Elizabeth, the director of sales
Question : Which of the following components of
management involves the tasks involved in motivating, training, evaluating, and disciplining employees?
- Controlling B. Directing C. Staffing D. Coordinating
CORRECT ANSWER : Directing
Question : Which of the following components of
management involves grouping similar tasks to create a position to be performed by one person?
- Planning B. Organizing C. Directing D. Controlling
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CORRECT ANSWER : Organizing
Question : Which of the following components of
management involves comparing actual performance with performance standards to determine if corrective action is necessary?
- Controlling B. Directing C. Staffing D. Coordinating
CORRECT ANSWER : Controlling
Question : The results of strategic planning generally
include all of the following except:
- a long-range plan B. An operations budget C. A vision
statement D. A mission statement
CORRECT ANSWER : An operations budget
Question : Which of the following bridges strategic and
operational planning activities by indicating how an organization will move forward in the upcoming year toward attaining log-range goals?