ACHE BOG Sample Test Latest Version

ACHE BOG Sample Test Latest Version Questions and Verified Accurate Answers Guaranteed A+ A balanced scorecard is a set of performance measurements used to

• assess patient satisfaction
• ensure the organization does not exceed one performance metric at the expense of

another

• provide a scorecard for annual performance monitoring
• gather and monitor financial data - Correct Answer B

A bar chart format, with the items rank ordered on a dependent variable such as cost, profit, or satisfaction, that examines the components of a problem in terms of their contribution to it is known as a

• a run chart
• a frequency table
• Pareto analysis
• deeming cycle - Correct Answer C

A food service director is assigned responsibility for EVS. This is an example of

• redundant management
• matrix management
• oversight management
• service line management - Correct Answer B

A HCO should use which of the following sequential processes to help establish HR objectives and policies

• analyze the current HR situation, forecast demand, reconcile budget, forecast supply
• design recruitment and selection activities, develop a comp plan, establish appraisal

systems

• determine best job structure, perform job evaluation, establish training and

development plan

• conduct job analysis, determine best job structure, establish HR information system -

Correct Answer A

A healthcare executive is serving on the board of a community mental health center.The mental health center board is evaluating proposals for inpatient psychiatric services. Proposals were received from the executive's facility and other facilities. The

healthcare executive should:

• participate in the discussion and the vote if the benefit to the community outweigh the

possible conflicts of interest

• not participate in the discussion or the vote
• declare a potential conflict of interest an excuse herself from participating in both the

discussion and a vote

• participate in the discussion but not the vote on the proposals - Correct Answer D 1 / 4

A major advantage of capitation for primary care gate keepers is that it

• guarantees primary care physiciCorrect Answer will make more money than they

ever made in the fee-for-service environment

• encourages primary care physiciCorrect Answer to be more judicious in their

referrals to specialists

• elevate the primary care physician's status in the eyes of his patients
• Makes it easier for health plCorrect Answer to collect utilization data from

physiciCorrect Answer - Correct Answer B

A manager who six input from others prior to making a decision is engaging in which leadership style

• autocratic
• participative
• democratic
• laissez-faire - Correct Answer B

a master patient index (MPI) can best be described as

• a relational database containing all identification numbers assigned to patients
• a system for converting SS# to medical records #s
• a system for converting MR #s to patient account Numbers
• a longitudinal record for all patient encounters for a fixed period of time - Correct

Answer A

A patient files a complaint relating to a negative hospital experience. The proper handling of this patient's complaint is to

• cite organizational policy
• side against the organization
• minimize the complaint
• clarified the problem - Correct Answer D

A positive net present value indicates that the investment has a rate of return:

• higher than the discount rate used in the calculation
• lower than the discount rate used in the calculation
• equal to the discount rate used in the calculation
• Equal to the accounting profit average over the life of the investment - Correct

Answer A

a privilege of confidentiality exists in a physician-patient relationship when the physician-acquired Information is

• documented in the patient record
• substantiated by the nurse
• related to the care and treatment of the patient
• confirmed and documented by the patient - Correct Answer C
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A successful healthcare organization usually has a unique and well articulated company philosophy that present a clear picture of the organizations objectives, norms and values. Employee motivation to support this philosophy would be greatest when the

company:

• maintains a program that provides employees with a wide variety of social, cultural

and recreational activities

• emphasizes financial rewards, including strong employee benefits
• provides a training program that as well communicated, understood that employees

and enforced by executive management

• Continues and major effort to articulate employee rights in such areas as grievances,

affirmative action and human rights issues - Correct Answer C

A typical use of the internet by HCOs is to

• deliver educational programs to employees
• provide medical staff with electronic access to patient records
• advertise services available to the community
• communicate financial information to business units of the organization - Correct

Answer C

Accident rates among personnel continue to rise and or distribute among all departments. What would be your best initial action in finding a comprehensive solution to this problem

• form a safety committee of key personnel to review reports of accidents and make

recommendations for corrections

• require each department head to analyze her department accidents in order to

determine the causes and find methods of correction

• Institute a safety education program by departments
• Recommend that the personnel committee formulate an effective accident prevention

program - Correct Answer A

According to the ACHE Code of Ethics, what action can the ethics committee take against an affiliate after a grievance procedure has been initiated

• fine the affiliate
• Report the violation to the affiliate's employer
• issue a written reprimand to the affiliate
• Recommend expulsion of the affiliate - Correct Answer D

According to the ACHE's Ethical Policy Statement on creating an ethical environment for employees, the organization should

• ensure maximum utilization of an employees skills and abilities
• create a working environment that provides freedom from coercion
• develop a committee that addresses employee diversity and compliance
• Provide sensitivity training to new employees during orientation - Correct Answer B

According to the CMS Conditions of Participation, under what circumstances, if any, is it permissible to deny a patient access to his/her medical record 3 / 4

• the Information contains psychotherapy notes
• the Request comes from the patient's personal representative instead of the patient
• the provider organization will incur significant costs in copying and forwarding the

records

• it is new permissible to deny access - Correct Answer A

According to the Code of Ethics, one way executives can avoid or minimize negative

implications of conflict of interest is:

• develop a PR plan to address conflict of interest scenarios
• not participate in specific decisions where conflict may exist
• ensure members submit annual holdings for inspection
• make the conflict known to those in superior positions - Correct Answer D

ACHE's Ethical Policy Statement on Ethical Issues Related to Downsizing recommends that healthcare executive should consider providing which of the following when downsizing?

• Financial aid
• Child care
• Family counseling
• Out placement assistance - Correct Answer D

After a marketing research problem has been identified, the researchers next step is to:

• conduct a literature search
• conduct focus groups and collect data
• specify information needs
• design a data collection instrument - Correct Answer C

All areas of healthcare facilities are subject to safety, convenience and other regulatory requirements as dictated by the state life safety codes, JCAHO, OSHA, the State fire marshal etc,. Which area of the facility typically has the highest standards?

• the energy plant
• highly used public areas
• areas under construction
• patient care areas - Correct Answer D

All of the following are primary functions of the IT department except

• ensuring the integrity,quality and security of data
• archiving and retrieving data
• training and supporting users
• utilizing information for operational decision making - Correct Answer D

All the following are essential components of strategic planning except

• The corporate mission statement
• timetables for activity completion
• competitive analysis

D). Assessment at the external environment - Correct Answer B

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