Salesforce Certified Business analyst Exam
At Universal Containers, a business analyst (BA)r solution architect, lead developer, quality assurance lead, and other team members need access to user stories as part of the Agile lifecycle of enhancements to a Marketing Cloud integration project. What should the BA do to give all team members access and visibility to the most recent user stories as the project is in motion?
- Define a common repository to hold all user stories and track changes
over time.
- Allow each team member to merge all user stories at the end of user
acceptance testing.
- Send emails to stakeholders with all of the changes to the user stories.
- Define a common repository to hold all user stories and track changes
- Update page layouts in production.
- Create a test plan for each web browser.
- Confirm steps to reproduce the issue.
(Ans-
over time. Support managers at Cloud Kicks have received urgent feedback from staff that record pages are slow to respond and users and growing frustrated. The business analyst (BA) has been asked to evaluate to determine which pages are being accessed most frequently and which pages are the slowest to load. What is the first step the BA should take to help resolve the issue?
Support managers at Cloud Kicks have received urgent feedback from staff that record pages are slow to respond and users and growing frustrated.The business analyst (BA) has been asked to evaluate to determine which 1 / 4
pages are being accessed most frequently and which pages are the slowest to load. What is the first step the BA should take to help resolve the issue?
- Update page layouts in production.
- Create a test plan for each web browser.
- Confirm steps to reproduce the issue.
(Ans- C. Confirm steps to reproduce the issue.
A business analyst (BA) at Northern Trail Outfitters is mapping a workflow process to onboard a new user group to a Service Cloud implementation.Which level of detail should the BA use for the process map and why?
- Very detailed-It should be prescriptive for new users following an
unfamiliar process.
- Somewhat detailed-Since the process will be repetitive, new users will
learn and remember the details.
- Simple-A high-level overview of the process is sufficient to show a new
user experience.(Ans- A. Very detailed-It should be prescriptive for new users following an unfamiliar process.
In which of the following app markets CANT the Salesforce App be found?
- Google Play
- AppExchange
- App Store
- / 4
(Ans- B. AppExchange
Universal Containers is planning to implement Commerce Cloud to sell more products. The business analyst working on this project has gathered requirements and is translating them into user stories.What should the user story focus on?
- Sales margins
- Customer experience
- Product functionality
(Ans- B. Customer experience
Which type of process diagram should the business analyst use at the beginning of a Salesforce project to outline high-level process areas such as "Prospect to Contract?
- Capability model
- SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
- Value stream map
(Ans- B. SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
The business analyst is working with a stakeholder on a Salesforce project.The stakeholder needs an approval process on contract submissions.Sales managers want to see all contracts when the discount is greater than20%. They will decline any contracts with a discount that is greater than 25%, but they want visibility into other highly discounted contracts.Which acceptance criteria is the most effective for this scenario?
- A sales manager wants to be notified when a contract has been
- / 4
submitted with a discount greater than20% so the manager can approve or decline a discounted price.
- Users in a sales manager role should have access to a button on
contracts to click to approve or decline a contract with a discounted price of 2G% or more.
- A sales manager wants to be able to approve contracts with a large
discount and they need a validation rule related to contract discounts greater than 25% (Ans- A. A sales manager wants to be notified when a contract has been submitted with a discount greater than20% so the manager can approve or decline a discounted price.
Universal Containers (UC) wants to overhaul its Service Cloud implementation and has hired a consulting company to help drive requirements. In an effort to gain more information about the project, the business analyst (BA) has begun to review UC's structure to understand the functions of each department, how departments interact, and who reports to whom within UC.Which technique is the BA using?
- Enterprise Analysis
- Strategy Analysis
- Stakeholder Analysis
Hide answers/explanations (Ans- A. Enterprise Analysis
Cloud Kicks wants managers to be able to approve time-off requests in
Salesforce. A business analyst (BA) wrote the following:User Story."As a
manager, I want to communicate the status of time-off requests with employees so that I can increase employee satisfaction.'* A manager can change the status of the request* A manager can send a comment to the employee about their request.* The solution must be intuitive.Why does the BA need to make a change to improve the user story'
- / 4