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ABQUARP EXAM ACTUAL Questions and Answers () (Verified Answers)
Question 1: How is quality defined?
Correct answer: Quality is defined as having no errors,
achieving a degree of excellence, doing the right thing and doing it well, meeting customers' expectations, and exceeding expectations.
Question 2: What is quality management?
Correct answer: Quality management involves examining the
process of delivering care and measuring the outcomes.
Question 3: Who developed the Plan-Do-Check-Act cycle?
Correct answer: Walter Shewhart developed the Plan-Do-
Check-Act cycle.
Question 4: What did Edward Deming contribute to quality
management?
Correct answer: Edward Deming introduced statistical processes
to improve quality and recognized the importance of having accurate and meaningful information to enhance quality.
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Question 5: What are Deming's 7 deadly diseases?
Correct answer: Deming's 7 deadly diseases are lack of
consistency, emphasis on short-term profits, evaluation of performance, job hopping, excessive medical costs, and excessive liability.
Question 6: What did Joseph Juran introduce?
Correct answer: Joseph Juran introduced Total Quality Control.
Question 7: What was Philip Crosby's contribution to quality
management?
Correct answer: Philip Crosby added financial consequences to
quality performance, emphasizing that savings are generated by "doing things right the first time."
Question 8: What are the key approaches of Quality
Management (QM)?
Correct answer: Quality Management approaches include
improving quality by emphasizing the prevention of errors, empowerment of employees, performance improvement, and a focus on supplier relationships.
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Question 9: What does Quality Assurance address?
Correct answer: Quality Assurance addresses negative outcomes
(sentinel events) and historically involved punishment of peers.
Question 10: What is the focus of Quality Improvement?
Correct answer: Quality Improvement focuses on enhancing
outcomes that are considered satisfactory, aiming to get better, typically by focusing on processes and systems rather than individuals.
Question 11: What is Continuous Quality Improvement?
Correct answer: Continuous Quality Improvement uses a
systematic process to enhance performance, focusing on processes rather than individuals (e.g., laparoscopy leading to shorter hospital stays).
Question 12: What is Total Quality Management?
Correct answer: Total Quality Management integrates Quality
Assurance, Quality Improvement, and Continuous Quality Management, with a focus on customer desires.
Question 13: What is a Sentinel Event?
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Correct answer: A Sentinel Event is an unexpected death,
unrelated loss of function, inpatient suicide, infant abduction, transfusion reaction, or wrong-site surgery.
Question 14: What is Root Cause Analysis?
Correct answer: Root Cause Analysis involves analyzing a
sentinel event and requires assessing the culture.
Question 15: What is Credentialing in the context of Quality
Management?
Correct answer: Credentialing is a key part of Quality
Management, ensuring the right person with the right knowledge is in the right position.
Question 16: What is Risk Management focused on?
Correct answer: Risk Management focuses on preventing
monetary loss by eliminating negative outcomes, including insurance, patient satisfaction, legal issues, improving documentation, and analyzing medical records, with ultimate responsibility lying with the hospital's governing body.