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ABQUARP / Actual Exam Questions with Correct Answers, A+ Score Solutions how is quality defined? -
Answer:
no errors, degree of excellence, do the right thing and do it well. Meeting customers expectations, exceed expectations.
Qs: What is quality mgmt.? -
Answer:
examine the process to delivery of care, the outcomes measured
Qs: plan-do-check-act -
Answer:
Walter Shewhart
Qs: Edward Deming -
Answer:
introduced statistical process to improve quality He recognized importance of having accurate and meaningful infor to improve quality
Qs: Demings 7 deadly diseases -
Answer: 1 / 3
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lack of consistency, emphasis on short term profits, eval of performanmce,job hopping, excessive medical cost, excessive liability
Qs: Joseph Juran -
Answer:
introduced Total Quality Control
Qs: Philip Crosby -
Answer:
He added financial consequences to quality performance Savings are generated by "doing things right the first time"
Qs: Quality Mangt. QM -
Answer:
approaches to imporving quality emphasis on preventing errors, empowerment of employees, improve performance, focus on supplier relationships
Qs: Quality Assurance -
Answer:
addresses negative outcomes ( sentinel events). Hx punishment of peers
Qs: Quality Improvement -
Answer:
improving on outcomes that are consider satisfactory, get better.Typically focus on process and systems, no individuals 2 / 3
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Qs: Continuous Quality Improvement -
Answer:
uses a systematic process, enhance performance. Looks at processes, not individual. ( ex laparoscopy, less hospt stay)
Qs: Total quality management -
Answer:
uses QA, QI, CQM and focuses on customer desire
Qs: Sentinel Event -
Answer:
unexpected death, unrelated loss of function, IP suicide, infant abduction, transfusion rxn, wrong site surgery
Qs: Root Cause Analysis -
Answer:
Analyzing a sentinel event, must assess the culture.
Qs: Credentialing -
Answer:
Key part of QM.Make sure the right person , right knowledge in the right position
Qs: Risk Mgt. -
Answer:
Focus on monetary loss by eliminating negative outcomes. Includes insurance, pt satisfaction and legal issues.. Improve documentation. Medical records analysis is very helpful
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