IAED EMD Course EXAM QUESTIONS AND

IAED EMD Course EXAM QUESTIONS AND ANSWERS 100% SOLVED (Newest 2025) Common Misconceptions About EMDs - Correct Answers ✅1. Callers are too upset to provide accurate and useful responses to the EMD

• Callers would not be able to provide the EMD with required

information that is necessary to effectively dispatch emergency medical resources

• The medical expertise required for effective emergency

medical dispatch is not important, therefore public safety officials should use non-EMD dispatchers to dispatch resources

• All EMS calls will be answered "lights and sirens"
• The EMD is too busy dispatching to worry about asking all

those questions, to provide instructions or use their protocol cards (EMDPRS)

• Medical advice (provided over the phone) cannot help

patients and could actually be dangerous

• Using the EMDPRS increases the amount of time and

resources required to process a call Attributes/Behaviors of the Successful EMD - Correct Answers ✅- Helpful and compassionate

• Handles the emotional stress involved in caller/patient crisis

situations and clearly guides callers in these situations

• Masters the skills, philosophy and knowledge of Emergency

Medical Dispatch 1 / 3

IAED EMD Course EXAM QUESTIONS AND ANSWERS 100% SOLVED (Newest 2025)

• Effectively gathers information from callers, prioritizes that

information and consolidates that information in a useful format

• Assists other EMD personnel in reaching the patient's

location

• Determines the nature of the medical emergency without

diagnosing the medical problem or condition

• Assists EMS personnel on the scene as requested by EMS

personnel and avoid making patient care decisions by long distance

• Reacts passively to hostile callers, making no judgements

based on the caller's demeanor or past experience with the caller

• Maintains confidentiality

Three Phases of the Dispatch Function - Correct Answers ✅Phase 1 - Call-Receiving Activities (Collect)

• an E.M.D takes an incoming call and goes through an

"initial survey" sequence

• Where? What? How? Who? When?

Phase 2 - Dispatch Activities (Dispatch)

• EMD goes to proper protocol
• Protocols give appropriate response mode
• Established by local medical authority 2 / 3

IAED EMD Course EXAM QUESTIONS AND ANSWERS 100% SOLVED (Newest 2025) Phase 3 - Post-Dispatch Activities ( Provide)

• EMD prepares caller for responding personnel and can be

providing medical instructions as indicated by the E.M.D Guidecards Resources Commonly Found in an EMS System - Correct Answers ✅1. Basic Life Support (BLS)/ Advanced Life Support (ALS)

• Fire
• Police
• Hospitals/Emergency Care Facilities
• Other
• These include hazardous materials units (aka "HAZMAT" ),

Sexual AssauIt Centers, Hyperbaric Centers, Trauma Centers, Poison Control Centers, Burn Centers, Language Translator Services, etc.Tiered EMS System Structures (Not all systems have these tiers) - Correct Answers ✅An EMS system with more than 1 level of response Tier 1 (First Responders)

• Police and fire departments
• Normally trained in BLS

Tier 2 (Basic Life Support)

• Transport ambulance
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