Which of the following statements are true about persuasive messages flowing downward? Check all that apply.
A. When asking employees to participate in activities outside of their work roles, supervisors should employ the direct strategy.
B. Directives from supervisors to direct reports usually require little persuasion.
C. Messages containing information about procedures typically use the direct strategy.
D. Many executives today rely on perception of power in relaying persuasive messages.
The correct answer and explanation is :
The correct answers are:
✅ B. Directives from supervisors to direct reports usually require little persuasion.
✅ C. Messages containing information about procedures typically use the direct strategy.
Explanation (300+ words):
Downward communication refers to messages that flow from higher levels of an organizational hierarchy (such as supervisors or managers) to lower levels (such as employees or subordinates). Persuasive messages flowing downward typically take a more directive tone because of the power dynamic—supervisors are generally in a position of authority and can issue instructions that employees are expected to follow.
Let’s analyze each option in detail:
A. When asking employees to participate in activities outside of their work roles, supervisors should employ the direct strategy.
❌ Incorrect.
When the request involves non-mandatory participation (e.g., volunteering for a weekend event), a persuasive (indirect) strategy is more appropriate. Supervisors should not rely on authority in these cases, since the employee is not obligated. Instead, appealing to values, recognition, or the benefits of participation is more effective.
B. Directives from supervisors to direct reports usually require little persuasion.
✅ Correct.
Routine directives, such as “complete your timesheet by Friday” or “attend the mandatory safety meeting,” require minimal persuasion. The hierarchical structure gives the message inherent authority, and the expectation is that employees will comply as part of their job responsibilities.
C. Messages containing information about procedures typically use the direct strategy.
✅ Correct.
When communicating procedures or routine tasks (e.g., how to submit expense reports), clarity and efficiency are key. A direct strategy—stating the purpose and instructions up front—is ideal to reduce confusion and streamline communication.
D. Many executives today rely on perception of power in relaying persuasive messages.
❌ Incorrect.
Modern leadership tends to emphasize collaboration, credibility, and logic over authority. Effective executives use relationship-building and evidence rather than relying solely on hierarchical power to persuade.
Summary:
Statements B and C are true about persuasive messages flowing downward. These messages are generally direct due to the nature of authority and the need for clarity in workplace communication.