Customer: “Currently I am paying $60.00 a month for my service. I would like to upgrade to the $80.00 service package because my new employer offers a 20% discount with your company. What would be the cost difference compared to what I am paying now if I upgraded?”
Employee: “With your discount you would only pay a month more for the upgraded plan.”
The correct answer and explanation is :
The correct answer is:
With the 20% discount, the upgraded \$80.00 plan would cost \$64.00 per month. That is a difference of \$4.00 more per month compared to the current \$60.00 plan.
Explanation (Approximately 300 Words):
The customer is currently paying \$60.00 per month for their service and is interested in upgrading to a service package that costs \$80.00 per month at full price. However, the customer is eligible for a 20% discount through their new employer. To find out how much more the upgraded plan would cost, we need to calculate the discounted price of the \$80.00 plan and compare it to the current \$60.00 rate.
Here’s how the calculation works:
- Calculate 20% of \$80.00: $$
80 \times 0.20 = 16
$$ So, the discount amount is \$16.00. - Subtract the discount from the original \$80.00 price: $$
80 – 16 = 64
$$ The customer would pay \$64.00 per month for the upgraded plan after the discount. - Determine the cost difference compared to the current plan: $$
64 – 60 = 4
$$ Therefore, the upgraded plan would cost \$4.00 more per month than the current plan.
Correction of Employee’s Response:
The employee incorrectly stated that the customer would pay “a month more” (which is unclear and sounds like a much larger increase or possibly a full month’s payment). Instead, the correct and precise statement should be:
“With your 20% discount, the \$80.00 plan would cost you \$64.00 per month — that’s only \$4.00 more per month than your current \$60.00 plan.”
This revised response is clear, accurate, and respectful of the customer’s interest in cost comparison.