What is defined as a product, service, or system delivered to the Customer?
a. Epic
b. Capability
c. Solution
d. Value
The correct answer and explanation is :
Correct Answer: c. Solution
In the context of business, product development, and especially frameworks like SAFe (Scaled Agile Framework), a “Solution” is defined as a product, service, or system that is delivered to the customer. It represents the end-result of development efforts and is what ultimately provides value to users and stakeholders.
Explanation (300 words):
A solution encompasses all the components—software, hardware, services, and processes—necessary to meet customer needs. It is not just a single product or feature; instead, it is the comprehensive package that solves a specific problem or fulfills a particular demand. For example, in the tech industry, a cloud platform like Microsoft Azure is a solution that includes multiple services, tools, and infrastructure components.
Within frameworks like SAFe, the term “solution” is especially important. It refers to what is built and delivered by Agile Release Trains (ARTs) and Solution Trains to satisfy customer requirements. SAFe categorizes solutions into Full Solutions (delivered directly to customers) and Enabling Solutions (support internal operations or other solutions).
Here’s how the other options differ:
- Epic: A large body of work that can be broken down into smaller tasks called features or stories. Epics are planning tools, not deliverables.
- Capability: A higher-level system behavior that spans multiple ARTs. Capabilities describe functionality but are not in themselves the final deliverable.
- Value: This refers to the benefit delivered to the customer, but it is the result of delivering a solution—not the solution itself.
Therefore, the term “solution” accurately captures the definition of a product, service, or system that is created to address customer needs and is ultimately delivered to them as a functional offering.